Frequently Asked Questions

Everything you need to know about authentic Korean beauty in the Middle East.

Are your products 100% authentic?

Yes, all our products are sourced directly from authorized distributors and official brands in South Korea. We guarantee 100% authenticity for every item in our store.

Which countries do you ship to?

We currently ship across the GCC, including Saudi Arabia, the United Arab Emirates, Kuwait, Qatar, Oman, and Bahrain. Delivery times typically range from 2 to 5 business days.

How can I track my order?

Once your order is dispatched, you will receive an email and SMS with a tracking link and a unique tracking number to monitor your shipment's progress in real-time.

What is your return policy?

We offer a 14-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for customers in Saudi Arabia and the UAE. We also accept all major credit cards, Apple Pay, and Mada for secure online payments.

How do I know which products are right for my skin type?

Each product page includes a detailed description of suitable skin types. You can also contact our beauty consultants via WhatsApp for personalized K-beauty routine recommendations.